I used to own a transportation company and wouldn’t stand for the reviews that I see posted here. Let’s see if the only thing that they can do right is to refund my money. As much as it pains me to say it, this is one of the reasons that Uber has taken over in some markets.
After reading so many negative reviews, I have to give credit where credit is due. Kudos to the Advantage dispatcher who handled my request for a pick up on 11/10/17 to take a client to the Albany-Renssealer Amtrak station for his return trip to Buffalo. I don't remember the woman's name who answered my call, but she was very, very pleasant, and very professional. She answered the phone like she was taking calls for the president of a Fortune 500 company! As promised, the taxi was at the front of my office building at the time I requested. I even got a call from the taxi driver that she was outside waiting. It's unfortunate that the actions of a few employees who work for Advantage ruin it for so many others who try to do the right thing by treating their customers with respect and consideration. Please be sure to acknowledge the Nice Lady who answered my call on 11/10/17 and do whatever you can to keep her on your payroll. People like her will help to give your business the recognition it deserves.
This company is the worst cab company in NY State,hands down the worst! Consistently shows up late, if they show up at all, if u have a choice pick a different company! .....This picture best describes my experience with this horrible can company, this place sux
Did not use this service - however, the way one of them drove on I87 tells me, speeding 25MPH above is normal, as is weaving traffic and following closely to the car in front. Noticed it is used by the Veteran's Administration to transport. Please be careful... 75-80mph between exit 5 and 1 on I87 Southbound to Albany is way too fast - posted limit is 55mph! Good thing for that driver, the cop was busy with another speeding car!
As to the person whose review talked about the good service he had, don’t assume that is indicative of everyone else. Even a blind squirrel finds a nut once in a while.
I rented this limousine service for my fiancé’s birthday and we had Jim as our driver and he was nothing but exceptional! We are so glad that we had him to guide us around! I truly hope every driver of this limousine service is as great as him!
Arranged service the day before to ensure we would be picked up to return to the train station on time Service was scheduled for 10AM. I was told I would get a call from the driver and they would be there 5 to 10 minutes early. At 10, I called and was told the driver was minutes away. At 10:10 with no driver I called and was told they were rerouting a different driver because the first one was delayed with a passenger. Why they didn’t know this at 10, I’m not sure. I was told the driver was 9 minutes out. At 10:25 I called back and was told he was still 3 miles away. I finally got a call from the driver at 10:32 and of course he was in the wrong location. We finally got picked up and barely made our train.
Advantage Transit Group is a US Point Of Interest based in Albany, New York. Advantage Transit Group is located at 137 Lark St, Albany, NY 12210, USA.
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