This hotel has a very modern, welcoming appearance, but ultimately was a major let down. This came primarily because of the party that was permitted to persist in the lobby/breakfast area from the evening into the late night hours. My wife, young son and I were in and out throughout the evening as we were visiting extended family in the area and had to walk through a party better suited for a fraternity house. The kicker came when I had to walk through a cloud of marijuana smoke to get into the side entrance of the hotel, and then was hit by another, more pungent wall of the obnoxious odor when entering the elevator. I refused to get in that elevator and notified the desk clerk. He apologized but said that there was nothing he could do without the security guard (the fact that they had to rent a security guard that evening should have flagged to the staff that perhaps allowing a party in the lobby was not the best idea). The next day, upon check out, I mentioned my concern to another desk staff who apologized but said that he couldn't give me any compensation because I booked my room through expedia. It shouldn't matter how a hotel guest paid, but that they gave money for a comfortable stay.
Stayed for a soccer tournament. Pros: spacious rooms, clean, new. Hotel is walking distance from a Dunkin Donuts and a fantastic little ice cream stand. Complimentary breakfast was great and included hot food-eggs, sausages, biscuits and waffles. Nice patio area outside the indoor pool. Cons: pool was REALLY small and in a very tight, small space.
The staff is very welcoming and professional. The rooms are spacious and very clean. Great breakfast selection and the ladies overseeing breakfast lounge were very polite and professional. The location is great (short drive: Walmart, mall, restaurants, entertainment. Walking distance: ice cream parlor, Wendy's, local stores). I just checked out today and I've already booked a room for a few days in July when I return with my family.
I complained to the Marriott itself, but only got a form letter saying that they'll contact me with results of their action. That was two weeks ago and I haven't heard a thing.
The bedding was very comfortable, room looked newly renovated with a modern feel. Toilet and shower were in separate wash rooms, which made three person washing in parallel possible. The sofa bed fitted two big kids well. Hot breakfast with scrambled eggs, sausages, oatmeal was tasty.
It said kitchen available in the room info on web, however no stove, pot and utensils, not easy to cook.
There are plenty of hotels in Albany so please choose another if you are staying in the Capital Region. I know I will.
The best thing here is the front check in staff... John is amazing! He always saves the fresh warm baked cookies for me. Rooms are clean... Breakfast buffet is filling and pretty good. I always feel safe.
Springhill Suites By Marriott Albany Colonie is a US Lodging based in Albany, New York. Springhill Suites By Marriott Albany Colonie is located at 8 California Ave, Albany, NY 12205, USA.
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