Closed for Renos Nov 2017. My fault, I should have called in advance. Plugged it into the GPS and arrived to find it shut down. Stayed at Days Inn next door. See other review. Can't comment on rooms here, maybe 1 star is unfair but be nice if google maps could reflect status as temporarily closed. Call before you go if planning a visit late 2017 or early 2018
I like this hotel because of the staff. They are attentive and friendly every time I go there. It's a bit old and showing it's age, but it is clean and well maintained so there is a lot of good there. I will still use this place, as it is a little less money than some of the others and I been coming here for a long time. Usually before an early a.m. Operation or a late night flight in to the area. No food around after 12am though. Some order in place but the rest of the area folds up and goes away. I had to drive 6 miles to a Denny's to get something. I mean for Albany area, next to a university campus, the area was without even a pizza place.
We stayed two nights which totaled about $250 after taxes. Far too much for this place.
The key cards (both cards) took about 20 tries each time to get in the room.
Definitely not a 3 1/2 Star hotel, more like a 2 Star motel. The staff is friendly when they can be found. The TV was nice & I don't consider vending machines an amenity. Very old & dirty carpet everywhere & definitely a musty smell. Repairs are definitely needed everywhere: chipped paint, old furniture, brown shower water, make shift toilet cover, blood stained linen
There was no extra toilet paper in the room. We had to go to the front desk to get another roll.
Housekeeping "stole" $0.50 from me. I use the term loosely but it's pretty accurate. I had two quarters sitting on the desk when we left the room for a wedding our first full day. Housekeeping came in (we didn't have a sign to put on the door), did their duty, and grabbed the quarters. I don't know why they would assume we would tip them before check out, if at all.
This is the worse hotel I’ve ever stayed at. The room was dirty. The beds were made, but the sheets and blankets were dirty. They didn’t changed the bedding or clean the room after the last people stayed on the room. I complained and they brought clean sheets and I had to change the bedding myself. My recently stayed there and they charged him 250 cleaning fee for smoking in the room. He doesn’t s smoke. He’s allergic to cigarette smoke. He didn’t even know they charged him the fee, until he checked his bank balance. He couldn’t talk to the manager, because no manager was there. When he got back to MD, he called the manager and she was a nasty, rude person. He claimed smoke was rushing under the door. She knocked and when no one answered, she came in. My son was not in the room. She never talked to my son about it, even though she claimed she saw him several times that day. I’ve complained to customer service and they told me the manager would call me and she never did. They sided with the hotel with no evidence. I found out that this is something Best Western hotels do. Don’t ever stay they. Horrible hotel!!
Our room was missing a telephone and TV remote. After telling the front desk the morning after check in, we didn't get either one before we checked out.
Best Western Sovereign Hotel Albany is a US Lodging based in Albany, New York. Best Western Sovereign Hotel Albany is located at 1228 Western Ave, Albany, NY 12203, USA.
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