Morning of the move, the guys came and wrapped, numbered and packed everything quickly. Truck arrived in CA with my items within the promised time frame. Movers had me check off each item/box or furniture on list as it came off truck. They carefully unwrapped and placed in the designated spot. Nothing broken or missing. What more could you want?
Don't go with The Ideal Move or Allied! They trashed my furniture and ripped up the new vinyl flooring that had just been put down in my apartment. They jerked me around regarding filing a claim, and after more than 3 months they paid me $65 when the move from NY to FLA cost $3789.41 an made ridiculous statements regarding the claim, after I treated their movers really well. Todd, the VP, is a very nice guy, but don't let that fool you. I even sent a receipt from my apartment manager for the flooring that needed to be replaced, $411, which Todd assured me would be covered by the insurance I purchased, but it was not because it was glued back together before the claim guy came, which was because they put me off for so long and I didn't want further damage done.
In fact, every single Ideal Move employee I dealt with was cheerful, helpful, informative, and friendly. When they said they would call me back, they did. When they said they would find something out for me, they did. When they said they would arrive at a certain time, they did. My brother and my mom met the truck at the delivery point, and they were both very pleased. All my mom’s belongings were packed, loaded, transported, unloaded, and taken into mom’s new home withs much care as possible.
I called two other moving companies for pricing for this move. Ideal was not the least expensive. BUT they came and looked at the things to be moved and then gave me a guaranteed price quote. The other companies either gave me a price range or said it would be “around” a certain amount. Leaving lots of loopholes for the price to increase because they did not actually know what they were being asked to move. We have absolutely no regrets about using The Ideal Move. They were completely, totally fantastic from start to finish. I will also be moving next year, and without a doubt will use The Ideal Move.
The movers did not show up for the appointment. Our contact would not answer texts or phone calls. I had to email every person listed on their website, including the President of the company. It took me 2 hours to get any response. The movers showed up 4 hours late as the company had to pull movers from another move. The movers were great - friendly, quick, and professional. This was incredibly stressful as our moving day was the last day we had to vacate the property. The movers told us that the order was never scheduled. The company did nothing to make up for their error. They still charged full price They did not provide any sort of discount (would have been happy with even a small 5% discount to acknowledge their error) or a discounted offer for a future move.
Don't believe a thing they tell you. I paid through the nose even though I was a "small move," treated them well, and got screwed. Now I am going to the Attorney General. Believe me, you don't want to go through this.
I had to coordinate moving my mom’s belongings to another state, to her new apartment. We had a very tight time frame, and from the very first phone call Ideal Move (Allied Van Lines) was FANTASTIC! Within a few days they had Adam out to look over my moms things and give us a price and had set up a pickup time. They gave us a three day spread during which mom’s belongings would be delivered. When I asked if they could possibly deliver on one of the first two days offered, Barb in the office checked, called me back the next morning and said yes - and the actual delivery was the very day after the pickup! The driver and loader were efficient, careful, and thorough. Not to mention very friendly and personable.
The packers were almost 2.5 hours late, and packed some things that were not supposed to be packed. Because I lived in Center Square, my things had to be moved from a smaller truck to the larger truck. It was raining the day they did this and many of my boxes and some of my furniture got wet. I had to wash several loads of my clothes as a result, and throw out some papers and books. They paid for the repair of my dining room table that was also damaged, but I spent days doing laundry.
The Ideal Move is a US Moving Company based in Albany, New York. The Ideal Move is located at 35 Railroad Ave, Albany, NY 12205, USA.
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