Thanks Phil. You were awesome.
I'm new to the area.When I needed a key made I went to home depot needless to say I returned the key twice. I came to this shop and was surprised by the cost but the keys are cut excellently !!!! So for less then 5 bucks you guys Rule
called ahead looking for an additional key for my son's car. the response was... NO PROBLEM. do you have it in stock.. NO PROBLEM, can you program it... NO PROBLEM. how long will it take... 15 min NO PROBLEM. I drive 20 min to get my son's car, then another 20 min to get to the shop. after 10 min of fumbling through a book. they come back... We have a PROBLEM. we can do any key but this one....really? thats why i called ahead... they were not even apologetic. I do NOT recommend this place.
Great Service!
I had a lock "emergency", in that our house's front door wasn't locking with the deadbolt. Additionally it was an old door and a mortise lock that was original to the 93-old-house. Needless to say I was getting nervous about not being able to securely lock my house... Cue Phil to the rescue, who happened to answer the phone at ECM Locksmith. He was not only friendly, approachable and helpful over the phone, but he also had no trouble quickly outlining the different options to have my lock problem solved. After some discussion it seemed like the best thing to do was to have him come look at the lock in person and make some recommendations. He clearly knows locks and was able to solve my lock problem in less than 2 hours (including time needed to take the lock back to the shop for work), and solved it for a reasonable amount of money. The most important aspect of this experience was that he really seemed to grasp my priorities (I was more interested in securely locking the door and not having to pay an arm and a leg for it), and was able and willing to give me the information I needed to make the right lock decisions.
Locked myself out of the house today and called them from a neighbor's house. They were here in 15 minutes, and "picked" the lock open…which wasn't easy. He wouldn't even accept a tip. Feeling Grateful!
Edward C Mangione Locksmiths Inc is a US Locksmith based in Albany, New York. Edward C Mangione Locksmiths Inc is located at 900 Central Ave, Albany, NY 12206, USA.
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