I've had one bike totally rebuilt, and bought another off the shelf, and the staff has always treated me with respect, and were very knowledgeable and helpful. As a matter of fact, about a year after I had my GT rebuilt, one of the staff saw me riding by and came running out to give me back a little silver skull that used to hang in front of the headset. Friggn 10
Love this place. Family-owned, and the manager has been there 25+ years; I don't think it is possible for him to be more knowledgable. Went there the other day to get a spoke fixed and left to do errands. They sent me a text message when they were done, which was a great surprise. They're always courteous and responsible.
Always have a good experience here. It's been remodeled since the fire and it looks great!
Very fast service. Very high priced. Overall it's okay but I can get cheaper services at other shops.
Great staff; accommodating and knowledgeable. I would not make a serious decision about any of my bikes without consulting with Bob, Eric or Adam at the Downtube. If they don't have what you need or want in stock, they can get it for you very quickly. Albany needs a resource like the Downtube in its downtown area and they should receive kudos for being there and for being a terrific resource.
I see in the reviews some complaints and I'll address them here: Cost of work... One guy was complaining about a *$60-ish* fee... Prices for various things are posted, as is their hourly fee. try going other places... The prices aren't much different, and $60 is not much... If you don't like that, it's time to learn to do it yourself. I can do a lot myself, but I also like to help keep actual bike shops alive by giving them work. That way, when I need an actual bike mechanic, hopefully they're still there.
Downtube Bicycle Works is a US Bicycle Store based in Albany, New York. Downtube Bicycle Works is located at 466 Madison Ave, Albany, NY 12208, USA.
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