Do not, I repeat, do not ever go to this place for tailoring. I WAS a first time customer because my usual tailor had retired so I decided to drop off a few work pants to this place. The pants had needed the hem repaired as well as a hole in the pocket. I was told that they would be ready in a week, apparently their tailor was pregnant. I was desperate so I went ahead with it, even though my retired tailor would do it the same day for less money. This was on Black Friday. I returned the following Friday, (a week later) and was told by the lady there (white lady with dark hair) that they weren't ready yet but they would be "definitely" ready that coming Monday. So I dropped by on Monday. I was told that I should've received a call that the tailor went into labor. I told the employee that I never received a call. I asked her for my pants back. To my horror she pulled them out of a bin underneath a counter (they were mixed with other clothes). I said, are they fixed? They didn't go out at all? She said No and looked at me like I had 3 heads when I told her what the other lady said that they would be ready that day. I stated I want my pants now. She gave them back and did not charge me anything which was good because I wasn't going to pay a cent. They held them for 10 days and didn't do a thing to them. I asked her if they had a backup tailor. She said no. Poor business practice and no regard for the customer's needs at all. I am telling everyone I know not to go there.
Don't take your clothes here. The service was alright, but the clothes were not cleaned. After four days, the clothes were returned to me with stains intact. Do not bring your dry cleaning here. Suit pants had stains and other materials. My wife's dress was returned pilled and stained.
Got my suit and few shirts done here and am very satisfied. Great service and location. Will be going back.
Great dry cleaner. Got my white parka with lipstick stains and grime completely perfectly clean. Very nice people. Will do quick service if you need it. Happy with alterations. An EXCELLENT dry cleaner!!
Great dry cleaner! I was in the area from out of town and needed a couple of shirts cleaned. Turnaround time was quick and prices were much better than I'm used to. Both people I dealt with at the counter were fantastic. Would definitely use them again if I'm back in the area!!
Capitol Cleaners is a US Laundry based in Albany, New York. Capitol Cleaners is located at 98 Wolf Rd, Albany, NY 12205, USA.
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