Two weeks ago I purchased a dryer from sears "scratch and dent". I was told it was brand new and only had a scratch on it so I bought it. When I got it home I noticed the 4 service stickers. I installed it even after being lied to. I had to take 2 days off and spend $100 on conversion parts and 2 service calls before they tell me that it CANNOT be fixed. Someone before me had it converted to propane. The manager, Ken, told me he would give me a replacement one at a discounted rate. I got to the store and returned my dryer and they want to charge me MORE For the replacement dryer... at this point they should be giving me the dryer for my inconvenience. I've had to take 2 days off from work, had to grab my laundry out to be done waiting for them to "fix" it. And arrange to have it picked up and dropped off 2x. This is far from the customer service I expected from sears.
I have had 2 great shopping experiences here and I’ll be back. I appreciate good customer service, that is my profession. They reflected excellent customer service while shopping and checking out. Thank you, Lewis V. GM for hiring and training your staff, they are an excellent reflection on Sears Outlet Store Albany, NY.
They have one of the worst services i have order twice from them and they never got my Furniture Delivered in time And they will tell you always That it's not their Responsibility even there manger won't try to help me so i dont recmmand to go there
Read many negative reviews before going to the store. I can see why though our experience was mostly positive. Walk in an you will not be "jumped" by salesmen. Actually we checked fridges and stoves for 30 minutes alone then had to find sales staff to write it up. Took a while but once we did Dayna was very courteous and helpful. She could have not been anymore helpful and made sure we had a good experience.
Purchased a snowblower online and had it shipped to this store. It was delivered where and when it was supposed to as stated on my order. Good at this point. Then this is where it goes not so good. I get a call the next day asking if i want the warranty, for which i already declined on my order...... I do arrive at the store 7 days after my order was delivered. The season for the delay was that i never received call/email that i was supposed too receive to let me know it had been delivered. I arrive at the store and stand at the counter where 2 employee's are looking something up on a kiosk next to the regester, backs turned. I wait. After a few mintes they finally turn to realize they have a customer and inquire what I need. I explain my order. He asks for a number identifing my order which i again explained i never recevied. They find my order via last name. He sends a colleague to pull my oder and he comes out with a fully assembled snowblower and my order stated that it will remain in carton. Even says that on the paperwork that was taped to it. Then hands me paperwork to sign for it. I refuse take the pen, but instead ask for tools to now disassemble to get in my my SUV. The online information gave dimensions and I knew it would fit if it reamined in carton. They come back with a handfull af random wrenches and a screw driver. Thank goodness there was a 1/2in wrench and the rest was cotter pins. I get it out to my SUV, disassemble it, and get it loaded with help atleast. (((( Would add photo of paper attached, but it is not uploading to prove this is not a fake review and the "remain in carton" paper i clearly written ))))
Sears Outlet is a US Hardware Store based in Albany, New York. Sears Outlet is located at 141 Washington Ave Ext Suite 2, Albany, NY 12205, USA.
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