My arrangement looks great, very pleased with how it came out however I am NOT pleased with the customer service I received. Not to sure the lady's name, assuming the owner but she really needs to learn how to be nice IE: customer service! I wanted to come here to have my wedding arrangements done because of the quality of work however, we've decided not to just because of the attitude. Good Luck with your business because you can't treat people that way. Thanks.
I called this morning between 9 and 9:30. Due to my own mistake I should have called a day or two earlier but didn't. I needed something delivered today and as early in the day as possible as the recipient was 83 years old. I called 2 nearby florists. The first said it couldn't be delivered until later (no specific time) for a minimum of $64. This florist said there would only be a $7 delivery charge and the flowers could start at $25. I ended up ordering something that totaled $50 all in with delivery and the flowers were delivered by about 11:15am. The customer service was outstanding and the prices excellent. THANK YOU VERY MUCH!! Would recommend to everyone!!
Customer service over telephone is not good, I also paid extra for a deluxe arrangement upon viewing there was nothing deluxe about it, I have used them several times before but will not be using them again.
~Wells
Delivery man named Ray was the nicest we ever experienced. The flowers were perfect as well, my wife will not stop talking about it !
I just stopped here to get something for my mother. It was busy but someone helped me almost immediately. The girl offered advice and helped me find what I was looking for. She wrapped it up, I paid and went on my way. I was there for maybe 5 minutes, and the price was surprisingly low. Next time I buy flowers in Albany it will be here.
Emil J Nagengast Florist is a US Florist based in Albany, New York. Emil J Nagengast Florist is located at 169 Ontario St, Albany, NY 12206, USA.
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